Return & Refund Policy

Effective Date: 2 June 2026

At World Pass Connect Pvt Ltd, we strive to provide reliable international connectivity solutions through our eSIM and International Travel Card services. We are committed to ensuring customer satisfaction and handling refund requests fairly and transparently.

1. Refund Eligibility

You may be eligible for a refund under the following circumstances:

A. Unused eSIM or Travel Card

A full refund may be considered if:

  • * The eSIM has not been activated, downloaded, or installed on any device.
  • * The International Travel Card has not been activated, loaded, or used.
  • * The refund request is submitted before the commencement of service.

B. Technical or Service Issues

A refund may be granted if:

  • * The eSIM activation fails due to a technical issue attributable to World Pass Connect Pvt Ltd or its service partners.
  • * The Travel Card cannot be activated or used due to a system error.
  • * The purchased service is unavailable or does not perform substantially as described.
  • * Our support team is unable to resolve the issue within a reasonable timeframe.

C. Duplicate Transactions

If you are charged more than once for the same order due to a payment processing error, the duplicate amount will be refunded after verification.

D. Travel Plan Changes

If your trip is cancelled, postponed, or the purchase was made in error, you may request a refund provided the eSIM or Travel Card has not been activated or used.

2. Partial Refunds

Partial refunds may be considered in cases where:

  • * The service was partially used before a verified technical issue occurred.
  • * Only a portion of the purchased service could be delivered.
  • * Usage records indicate limited consumption before service disruption.

The refund amount will be determined based on actual usage and service availability.

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • * The eSIM has been activated, downloaded, installed, or used.
  • * The Travel Card has been activated, loaded, or used.
  • * Incorrect destination, plan, or package was selected by the customer.
  • * Device incompatibility where compatibility requirements were clearly stated before purchase.
  • * Network performance variations caused by local operators, signal limitations, congestion, or geographic coverage restrictions.
  • * Change of mind after activation or use of the service.
  • * Promotional, discounted, or special-offer products marked as non-refundable.
  • * Fraudulent, abusive, or misleading refund claims.

4. Cancellation Policy

Orders may be cancelled before activation of the eSIM or Travel Card.

Once an eSIM profile has been issued, downloaded, activated, or once a Travel Card has been activated or used, cancellation may no longer be possible.

5. How to Request a Refund

To request a refund, please contact our Customer Support Team and provide:

  • * Order Number
  • * Registered Email Address
  • * Contact Number
  • * Details of the issue or reason for the refund request
  • * Relevant screenshots or supporting documents (if applicable)

Contact Details

Email: info@wsim.in

Website: www.wsim.in

Refund requests should be submitted within 30 days from the date of purchase.

6. Refund Processing

Once approved:

  • * Refunds will be processed to the original payment method used for the purchase.
  • * Processing typically takes 5–7 business days.
  • * Banks, card issuers, and payment gateways may require additional time for the amount to reflect in your account.

7. Verification and Fair Usage

World Pass Connect Pvt Ltd reserves the right to investigate and verify all refund claims.

Refund requests may be declined where:

  • * Services have been fully consumed.
  • * Usage records contradict the reported issue.
  • * Repeated or excessive refund requests indicate abuse of the policy.
  • * Fraudulent activity is suspected.

8. Limitation of Liability

World Pass Connect Pvt Ltd shall not be liable for indirect losses arising from:


  • * Customer device incompatibility.
  • * Failure to follow activation instructions.
  • * Local network restrictions beyond our control.
  • * Travel disruptions, visa issues, airline cancellations, or other third-party events.

9. Changes to This Policy

World Pass Connect Pvt Ltd reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website and become effective immediately upon publication.

10. Governing Law

This policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the registered office of World Pass Connect Pvt Ltd.